Please note that TrustID is a platform, and intends to act like a platform only that enables these services through a host of related or third party aggregators, service providers or database managers that have access to such information and through agreements with TrustID, have agreed to allow and enable TrustID registered users to access such information for their bona fide reasons only. The Site would therefore contain offerings, services and features that are provided, owned and operated by third parties. TrustID does not control the information, products, or services available on or through these third party websites. The inclusion on the Site of a third-party service or product or feature does not imply endorsement by TrustID of the applicable website or any association with the website's operators. Because TrustID has no control over such websites, you agree that TrustID is not responsible or liable for the availability or the operation of such websites, for any material located on or available through such websites, or for the data practices of such websites, or the service, feature or product offered by such website, which shall be subject to those website's policies and terms, and you agree that TrustID shall not be responsible or liable, directly or indirectly, for any loss or damage you suffer through your dealings with or based on your reliance on any material made available by such third party websites’ services, products, features, commitments and output.
It is extremely important to note that TrustID does not provide private investigator services who operate without specific and explicit consent of the search subject person to be verified, nor is TrustID able to, nor does it intend to, access details about a search subject person that are not in public domain and have been deliberately or unintentionally kept private by the Search subject person. Such approval, consent, or mandate from the search subject person is required upfront by clients before they initiate TrustID verifications or checks to access information relating to such search subject persons. Further, it is important to note that TrustID verifications and/or TrustID checks should not considered in isolation for the evaluation or examination of any subject person by our clients. TrustID simply serves as additional source of reference and information about a potential subject person and our clients are advised to undertake their own due diligence and/or investigative procedures in addition to TrustID procedures and verifications process. TrustID shall not be held responsible for any consequences, direct or indirect, caused to our clients where TrustID is used as a sole source of verified information, and whether or not such sole reliance on TrustID procedures has been informed to TrustID in advance by our clients. In all instances of verification procedures conducted on TrustID platform, whether electronic or physical, TrustID's maximum liability shall be restricted to fee paid to TrustID for services rendered to clients, or a maximum of Rs 1,000, whichever is lower.
These Terms and Conditions apply to you when you: (a) access, view, download, or otherwise use any page on the Site located at www.TrustID.in, or download the TrustID mobile app, from the www.TrustID.in official website or Google Playstore or are using the services on a dedicated infrastructure set-up by TrustID specially for you; and/or (b) submit an online form to become a TrustID Client ("Client"), which enables you to utilize a host of services made available to Clients by and through the Site ("Client Services"). By engaging in either of these actions, you acknowledge and agree that you (a) have read, understand, and agree to be bound by these Terms and Conditions in their entirety; (b) consent to the use of electronic signatures, contracts, orders, invoices, terms of contract or agreements between you and TrustID, and/or any of its technology, content, or search/query, or physical verifications partners, and other records, and to the electronic delivery of notices, alerts, and records of transactions initiated or completed through the site or through any other interactions with TrustID; and (c) waive any rights requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction which require (i) an original signature, (ii) delivery or retention of non-electronic records, or (iii) payments or the granting of credits in ways other than through electronic means. The Site and Client Services are available only to individuals that are at least eighteen (18) years of age and that can enter into legally binding contracts under applicable law. If you are under eighteen (18) years of age and/or do not agree to these Terms and Conditions in their entirety, do not access, view, download, or otherwise use any page on the Site other than the home page located at www.TrustID.in and it is strongly suggested and recommended that you do not submit an online application to become a Client.
TrustID may modify these Terms and Conditions, in whole or in part, from time to time in its sole discretion, effective immediately upon posting modified Terms and Conditions to the Site and, if you are a Client, by directly communicating them to you when you log in to the Site; provided, however, that: (i) any modification to the Dispute Resolution section shall not apply to any disputes initiated prior to the applicable modification; and (ii) any modification to the Fees and Billing section shall not apply to any charges incurred prior to the applicable modification. By not terminating your Client Services account ("Account") within seven (7) days after receiving a notice of modifications to the Terms and Conditions as described above or by continuing to use or access the Site or any Client Services after modified Terms and Conditions are posted to the Site, you agree to comply with, and be bound by, such modifications. Unless explicitly stated otherwise, any future offer(s) made available to you on the Site that augment(s) or otherwise enhance(s) the current features of the Site shall be subject to these Terms and Conditions.
If, prior to the effective date of these Terms and Conditions, you entered into a Client Agreement with TrustID governing your use of Client Services, your continued use Client Services is now subject to these Terms and Conditions, which supersede the Client Agreement subject to the limitations described in the preceding paragraph.
TrustID is a platform of publicly available information collected and aggregated by our own or third party service providers for the convenience of conducting search about people by our registered Clients. Information about subject persons, once collected or aggregated on the Site is available for viewing by all our Clients, logging onto the Site in the current or future instances. Clients can view certain media, text, data, images, graphics, user interfaces, audio, video, photographs, trademarks, logos, artwork, designs, magnetic translations, digital conversions, software, and other materials posted to or made available through the Site (collectively, "Content") as collected, compiled, distributed, and/or displayed by TrustID and its independent and/or third-party partners ("Third-Party Partners") including, but not limited to, third-party websites or services that provide information about a search subject person that can be searched for and accessed through the Site ("TrustID Checks"). For accessing such content either provided by TrustID or its Third Party Partners, you are granted a non-exclusive, non-transferable, revocable, and one-time and/or limited license to access and use the Site, Content, TrustID Checks, and, if you are a Client, Services in accordance with these Terms and Conditions ("TrustID License"). TrustID may terminate this license at any time for any reason, or for no reason whatsoever at its sole discretion.
As a condition to access the Site, including Client Services, and without limiting the generality of the foregoing, you agree that, unless otherwise expressly authorized by these Terms and Conditions or in writing by TrustID, you will not: undertake any verifications on the Site or conduct any TrustID Checks or otherwise obtain or use any Content or other information obtained from or through the Site about a Search Subject person for purposes prohibited under the Indian laws, or the laws of the country from where you are accessing the Site and initiating verification requests or conducting TrustID checks;
Using information about a Search Subject person obtained from TrustID in ways that may or indeed does violate both these Terms and Conditions and the local or international law or for immoral or unethical purposes can lead to possible criminal penalties and legal or punitive action by TrustID or its parent company or our authorized lawyers or agents. We reiterate that we take this matter extremely seriously and cautiously, and reserve the right to terminate user access, terminate Accounts, and report violators to law enforcement, or initiate legal action at our end, or all of the above, as we consider appropriate for protection of Search Subject Person and his/her privacy. If you are not sure whether your desired use of information obtained from TrustID complies with these restrictions, please contact us at firstname.lastname@example.org before initiating any verification procedures on the Site or conducting any TrustID Checks or otherwise obtaining information about a Search Subject person from TrustID.
You expressly and specifically agree to not use the Site, Client Services, or Content, including, but not limited to, TrustID Checks: (a) in violation of any applicable foreign or domestic laws, statutes, rules, regulations, or judicial decrees; (b) in a manner that does or is intended to cause emotional or physical harm to, discriminate against, or "stalk" or otherwise harass any other person; (c) to seek information about or harm minors or children in any way; (d) to seek information about celebrities or public figures; (e) to produce or distribute any libelous, obscene, or indecent material; or (f) to infringe upon the legal or proprietary rights of any third parties (including, but not limited to, copyright, patent, trademark, trade secret, and other intellectual property rights; publicity rights; and privacy rights);
You specifically and explicitly and expressly agree to not distribute, transmit in any way to any other computer, website, or other medium, or otherwise provide any Client Services, or other material posted to or made available by or through the Site, including, but not limited to, Content and results of TrustID Checks, in any way to any third party. You must treat such material as confidential information, and take all reasonable steps to ensure that such material is stored in a secure manner, and used exclusively for the purpose for which such verification or TrustID check was initiated in the first place. You also expressly agree not to misquote or mislead TrustID and the Site regarding the actual end-use purpose of such verification or TrustID check, intentionally or unintentionally. Such mis-disclosure or misquote or misleading information provided may lead to civil or criminal proceedings initiated by TrustID against you and/or the eventual end-user of such verification information;
You specifically and explicitly and expressly agree to not provide or submit any information or data to TrustID or conduct any TrustID Checks concerning Search Subject persons that you are not authorized to provide, submit, or conduct, or have no locus standi therewith;
You specifically and explicitly and expressly agree to not directly or indirectly reproduce, create, compile, or incorporate any part of the Site including, but not limited to, Content, TrustID Checks, and Client Services, into any database, collection, compilation, directory, or information retrieval system, electronic or otherwise;
You specifically and explicitly and expressly agree to not use, copy, reproduce, record, retransmit, emulate, clone, sell, rent, lease, decompile, disassemble, reverse engineer, broadcast, distribute, publish, upload, post, publicly display, perform, digitize, compile, or translate any part of the Site, Content, TrustID Checks, Client Services, or other material posted to or made available by or through the Site for any commercial purpose or for any purpose that is competitive, in TrustID's sole discretion, to TrustID. This clause shall survive this transaction, and termination of the Client's relationship with TrustID, for a period of 7 years after such transaction as initiated by the Client on the Site;
You specifically and explicitly and expressly agree to not access the Site through any automated or manual process for the purpose of monitoring the Site's performance, functionality, or availability for any commercial purpose. Additionally, you specifically and explicitly and expressly agree to not access, retrieve any data from, or otherwise perform any other activities on or through the Site using any type of software or other automated process (e.g., scripts, crawlers, or spiders or any other technological or manual or automated tool or instrument or program, by whatever name called);
You specifically and explicitly and expressly agree to not create any derived site or work by altering specific or all aspects of the Site, Content, TrustID Checks, or Client related Services, before, during or after the use of Services on the Site;
You specifically and explicitly and expressly agree to not use the Site, Content, TrustID Checks, or Client Services in conjunction with any other third-party content or in such a manner that is not permitted by the Site or local laws or regulation or not permitted ethically or morally, or not use any device, software, or routine to interfere or attempt to interfere with the proper working of the Site, or to bypass, disable, or block any portion of the Site, associated software, or any TrustID server or computer system;
You specifically and explicitly and expressly agree to not take any action that, as determined in TrustID's sole discretion, imposes an unreasonable or disproportionately large load on the Site infrastructure, or instruct your computer or otherwise obfuscate the name or location of your computer or IP address in order to disguise the origin of any communication you transmit to or through the Site;
You specifically and explicitly and expressly agree to not publish a link to any TrustID web page other than TrustID's home page with any intent whatsoever;
You specifically and explicitly and expressly agree to not cover or otherwise obfuscate any advertisement located on TrustID; or simulate the appearance or function of TrustID on another website.
We allow you to access the Site as it may be available at any given time and have no other obligations, except as expressly stated in these Terms and Conditions. You are solely responsible for your use of the Site and any information you obtain from the Site. TrustID reserves the right, but undertakes no obligation, to:
The proprietary rights to all Content, including, without limitation, the TrustID Checks, and any rights in the design, selection, arrangement, compilation, and coordination of such Content, are owned by or licensed to TrustID and are protected under applicable laws (including, but not limited to, copyright, trademark, and other intellectual property laws). Except as expressly provided in these Terms and Conditions or with TrustID's express written consent, you are not granted any rights or licenses to use any patents, copyrights, trade secrets, rights of publicity, or trademarks of TrustID or with respect to any of the Content. The "TrustID" name and logo are trademarks of TrustID and Swabhimaan Distribution Services Pvt Ltd, as are all custom graphics, icons and service names. All other trademarks or Third Party Partners are the property of the respective owners/partners.
TrustID reserves any and all rights not explicitly granted in these Terms and Conditions. By using the Site, you do not acquire any ownership rights to the Site, Client Services, Content, or any other information obtained from the Site.
You grant to TrustID, an irrevocable, perpetual, royalty-free, worldwide, unlimited, assignable, sublicensable, fully-paid-up license to copy, distribute, analyze, understand, publish, prepare derivative works and analysis and compilations of, commercialize, retain, analyze, and otherwise use, in any way now known or in the future discovered and without any obligation to notify, identify, intimate or seek approval for, or compensate you or anyone else, any information, ideas, concepts, comments, feedback, Content, and other materials that you submit, directly or indirectly, to TrustID through the Site, including, but not limited to, any information associated with Search Subject persons and any ideas or suggestions regarding the Site or the Clients or Site Services or Search Subject persons. By submitting such information or materials to us, you represent and warrant that your submission and TrustID's use of your submission do not and will not breach any agreement, violate any law, or infringe any right of any third party (including, but not limited to, privacy and intellectual property rights), and that the information you submit is accurate. TrustID does not solicit ideas, concepts, or other materials from you regarding improvement of the Site or services provided through the Site and you acknowledge that you are responsible for, and bear all risk as to the use or distribution of, any such ideas, concepts, or materials.
By submitting a complete and accurate online application to become a Client and/or download TrustID mobile application (the "Application"), agreeing to these Terms and Conditions, Visitors and/or Clients can, for a fee or for free, whether for a limited period of time, or in perpetuity, obtain their Accounts with TrustID. Among other Client Services, Clients are able to, subject to the restrictions contained in these Terms and Conditions and for the applicable fees, conduct TrustID Checks and initiate physical verifications.
The following provisions apply to you only to the extent that you submit an Application and, if your Application is granted and you become a Client, your use of Site Services:
To join or login to the Site as a Client, you must be at least eighteen (18) years of age with the minimum requisite equipment and Internet connection to access the Site Services. If at any time any of the information you supply as part of your initial Application changes, you must immediately inform TrustID of these changes, and in return, TrustID may, at its sole discretion and decision, reject your application or terminate your use of the Site. TrustID may reject your Application and/or terminate your Account at any time and for any reason, in TrustID's sole discretion. If you elect to submit an Application, you acknowledge that you have independently evaluated the desirability of obtaining the Client Services and that you have not relied on any representation or warranty about the Client Services other than those set forth in these Terms and Conditions.
You may be required to register for a username or obtain a password prior to obtaining access to Client Services. You acknowledge and agree that (a) you are responsible for maintaining the security and confidentiality of your username and password, (b) you will not use any other Client's username and password to access that Client's Account, (c) you will not permit others to access your Account, and (d) you will not sell, trade, or otherwise share your username and password with any other person. If you violate any of these provisions, you agree that you are responsible for any actions that occur through your Account, whether or not taken by you. You expressly and explicitly agree to not hold TrustID responsible or legally liable for such actions or consequences emerging from such actions of yours or others relying on such information.
TrustID reserves the right, in its sole discretion, to restrict, suspend, or terminate your Account, with or without cause. You may, in your sole discretion, terminate your Account immediately, with or without any notice or notification or intimation to TrustID.
Upon any expiration, termination, restriction, or suspension of your Account or your participation in the Client Services:
Obligations that, by their nature, would survive any termination or expiration of the Account shall survive any termination or expiration of the Account.
Failure to use the Client Services does not constitute a basis for refusing to pay any of the associated fees. Upon prior written notice to you (with e-mail constituting sufficient written notice), TrustID reserves the right in its sole discretion to change its pricing or billing practices. By not terminating your Account within seven (7) days after receiving such notice, you agree to comply with, and be bound by, the new pricing or billing practices.
You agree to indemnify and hold TrustID, its parents, subsidiaries, affiliates, joint ventures, and third-party service providers, and each of their respective Clients, officers, directors, employees, agents, shareholders, co-branders, content licensors, suppliers, contractors, attorneys, and other partners, harmless from and against any and all liabilities, claims, expenses (including reasonable attorneys' fees), damages, suits, costs, demands, and judgments made by any third party, including, but not limited to, by any Search Subject person, arising from or related to: (a) your use of the Site or any Content you obtain through the Site, including, but not limited to, information obtained through TrustID Checks and other information about Search Subject persons; (b) your failure to comply with these Terms and Conditions including, but not limited to, your violation of any laws or any rights of another individual or entity. The provisions of this paragraph are for the benefit of TrustID, its parents, subsidiaries, affiliates, joint ventures, and third-party service providers, and each of their respective officers, directors, Clients, employees, agents, shareholders, co-branders, licensors, suppliers, contractors, attorneys, and other partners. Each of these individuals and entities shall have the right to assert and enforce these provisions directly against you on his, her, or its own behalf.
The site, any information contained therein, the content, TrustID checks, client services, and any other TrustID products or services, are provided to you on an "as is" and "as available" basis and all warranties, express and implied, are disclaimed to the fullest extent permissible pursuant to applicable law (including, but not limited to, the disclaimer of any warranties of merchantability, non-infringement of intellectual property, and fitness for a particular purpose). You are requested and instructed to not rely on the site, any information provided therein, or its continuation. in particular, but not as a limitation thereof, TrustID and its parents, subsidiaries and affiliates make no representation or warranty that the site, any information contained therein, the content, TrustID checks, client services, or any other TrustID products or services: (a) will achieve any purpose for which you intended to use TrustID; (b) will be uninterrupted, timely, secure, and error-free (including, but not limited to, due to system or network failures, updates, disturbances related to internet service providers, maintenance, or malicious attacks), or that defects or errors will be corrected; (c) will be free of viruses or other harmful components; (d) will employ security methods that guarantee that you will not experience interference with your use or enjoyment of the site, or that guarantee that your rights will not be infringed; or (e) will be 100% accurate, complete, and up-to-date. The Site, any information contained therein, the content, TrustID checks, Site Services and any other TrustID products or services may contain bugs, errors, problems, or other limitations. TrustID and its parents, subsidiaries and affiliates will not be liable for the availability of the underlying internet connection you use to access the site. No advice or information, whether oral or written, obtained by you from TrustID, any clients, third-party providers, or otherwise through or from the site, shall create any warranty not expressly stated in these terms and conditions. Your use of the site is at your sole risk, and TrustID does not represent or warrant that your use of the site will not infringe the rights of third parties.
You expressly understand and agree that TrustID and its parent, subsidiaries, affiliates, joint ventures, and third-party service providers, and each of their respective clients, officers, directors, employees, agents, shareholders, co-branders, content licensors, suppliers, contractors, attorneys, and other partners, shall not be liable to you or any third party for any direct, indirect, punitive, incidental, special, consequential, or exemplary damages including, but not limited to, damages for loss of profits, goodwill, use, data, or other intangible losses (even if TrustID and Swabhimaan have been advised of the possibility of such damages), to the fullest extent permitted by law, arising from or related to: (a) the use of or the inability to use the site, any information contained therein, the content, TrustID checks, Site Services, or any other TrustID products or services; (b) the cost of corrective action or purchase of an additional set of services to substitute services resulting from your purchase of or obtaining any TrustID services, content, or other data through the site; (c) the unauthorized access to, or alteration of, your registration data or any other information about you maintained by TrustID; and (d) any other dispute relating to the site, any information contained therein, or any other TrustID products or services. this limitation applies to all statutory and common-law causes of action including, but not limited to, breach of contract, breach of warranty, negligence, strict liability, misrepresentation, and any and all other torts.
You also hereby release TrustID and its parents, subsidiaries, affiliates, joint ventures, and third-party service providers, and each of their respective clients, officers, directors, employees, agents, shareholders, co-branders, content licensors, suppliers, contractors, attorneys, and other partners, from any and all obligations, liabilities, and claims in excess of the limitations stated herein. The maximum liability to you under any and all circumstances will be actual fee paid by you to avail a particular service, or Indian Rupees one thousand (Rs 1,000), whichever is lower.
The Site contains links to other websites on the Internet that are owned and operated by third parties. In some instances, these websites are co-branded and the third parties are entitled to use TrustID's name and logo on their websites. TrustID does not control the information, products, or services available on or through these third party websites. The inclusion on the Site of a third-party link does not imply endorsement by TrustID of the applicable website or any association with the website's operators. Because TrustID has no control over such websites, you agree that TrustID is not responsible or liable for the availability or the operation of such websites, for any material located on or available through such websites, or for the data practices of such websites, which shall be subject to those website's policies and terms. If you click on any third-party advertisements on the Site, participate in any promotions offered by such advertisers, or purchase any goods or services from such advertisers, any terms, conditions, warranties, or representations associated with such dealings or promotions are solely between you and the applicable advertiser or other third party, and you agree that TrustID shall not be responsible or liable, directly or indirectly, for any loss or damage you suffer through your dealings with or based on your reliance on any material made available by such advertisers.
These Terms and Conditions shall be treated as though they were executed and performed in New Delhi, India and shall be governed by and construed in accordance with the laws of the India and the exclusive jurisdiction of New Delhi courts.
At TrustID, we expect that our customer service team will be able to resolve most complaints you may have regarding our provision or your use of the Client Services or TrustID Checks. If you have such a complaint, you can contact our customer service team by email or phone, or by writing to us at our postal address as provided below.
To help resolve any issues between us promptly and directly, you and TrustID agree to begin any court proceedings allowed under this section within 6 months of the use of services on the site and raising a claim, otherwise, the claim is waived.
You agree that any breach or threatened breach of these Terms and Conditions or any unauthorized or unlawful use of the Client Services or TrustID Checks would result in irreparable injury to TrustID for which monetary damages would be inadequate. In such event, TrustID shall have the right, in addition to other remedies available to it at law and in equity, to immediate injunctive relief in addition to other legal alternatives available to it under local and international laws. Nothing contained in these Terms and Conditions shall be construed to limit any legal or equitable remedies available to TrustID.
To the extent that any information or material that appears on or is posted to the Site, or otherwise is made available by TrustID, contains any representation, term, or condition that is in conflict or inconsistent with these Terms and Conditions, these Terms and Conditions shall take precedence unless the new representation, term, or condition is contained in a signed writing by a duly appointed officer of TrustID, and made available in this section of this Site alongwith the signed written agreement.
Other than for payment obligations, neither party will be liable for, or be considered to be in breach of, these Terms and Conditions on account of either party's delay or failure to perform as required under these Terms and Conditions as a result of any causes or conditions that (a) are beyond the party's reasonable control (including, but not limited to, acts of God, including storms and other natural occurrences; fires; explosions; telecommunications, Internet, or other network failures; results of vandalism or computer hacking; national emergencies, insurrections, acts of terrorism, riots, wars, strikes, or other labor difficulties; and (b) the party is unable to overcome through the exercise of commercially reasonable diligence (a "Force Majeure Event"). If any such Force Majeure Event occurs, the affected party will give the other party notice and will use commercially reasonable efforts to minimize the impact of any such event.
If any provision of these Terms and Conditions is held invalid or unenforceable by any applicable court decision, that provision shall be changed and interpreted so as to best accomplish the objectives of the invalid or unenforceable provision within the limits of applicable law or the applicable court decision, and the remaining provisions of these Terms and Conditions shall remain in full force and effect.
TrustID's failure to enforce a breach of or insist upon strict adherence to any provision of these Terms and Conditions shall not operate as or be construed to be a waiver of TrustID's right to enforce breaches of or insist upon strict adherence to such provision or any other provision of these Terms and Conditions. Any waiver of a provision of these Terms and Conditions must be contained in a signed writing by a duly appointed officer of TrustID.
TrustID reserves the right to restrict, suspend, or terminate your Account or access to the Site if we determine, in our sole and absolute discretion, that you have violated these Terms and Conditions or are guilty of misconduct on the Site or in our opinion are attempting to or shall attempt to, in future, violate the terms and conditions on the Site.
These Terms and Conditions will be binding on, inure to the benefit of and be enforceable by TrustID's successors and assigns. You are not permitted to transfer, assign, or delegate any rights or obligations pursuant to these Terms and Conditions unless contained in a signed writing by a duly appointed officer of TrustID, and TrustID reserves the right to immediately terminate your use of the Site and Client Services if you attempt to do so.
Nothing in these Terms and Conditions creates any partnership, joint venture, agency, franchise, sales representative, or employment relationship between TrustID and you or any other party. You have no authority to make or accept any offers or representations on behalf of TrustID.
TrustID may provide legal and other notices to you, in TrustID's sole discretion, by (a) posting such notices or links to such notices on the Site, or (b) sending a notice by e-mail, postal mail, overnight courier, or facsimile to any contact address or number that you have provided to TrustID. If you wish to provide notice to TrustID, you shall send such notice, postage prepaid by registered or certified mail or by courier, to: No 270, Tower B-1, Spaze I-Tech Business Park, Sohna Road, Gurgaon, Haryana, India 122018. Notices you send by e-mail or facsimile, with or without electronic confirmation, will not be deemed to be valid unless actual receipt is confirmed in a signed writing by a duly appointed officer of TrustID.