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FAQ

What is TrustID?

TrustID is India's 1st mobile app to help you verify anyone using their Aadhaar ID in less than 1 minute. With over 94 crore Aadhaar card holders in the country and growing, TrustID aims to effectively utilize the power of Aadhaar for identity verification of an individual. It would follow consensual verification instantly from the Aadhaar database. This unique service proposition is introduced by Swabhimaanya - an Authentication User Agency (AUA) in association with UIDAI. Swabhimaanya (www.swabhimaan.com) is the parent company of TrustID

Once a contact is checked on TrustID, the person gets added to the user TrustID community. It also enables directly calling the members of the TrustID community. The end user can also share details of the verified contacts through WhatsApp / SMS etc. Specific service experiences can be rated and reviewed by the end user too.

Is TrustID available on all app stores?

It is currently available on Google Playstore only. It will be shortly available for iOS users as well.

What does TrustID offer?

TrustID offers instant Aadhaar ID authentication or Aadhaar ID background check for any contact. TrustID can be used to check anyone's Aadhaar ID in various situations ranging from hiring a domestic help like maid, cook, driver, etc; to giving out property on rent or recruiting an employee.

What else can TrustID do?

TrustID is India's 1st mobile app to help you verify anyone using their Aadhaar ID in less than 1 minute. Once the user checks someone on TrustID, that checked contact gets added to the user's TrustID community. The platform enables directly calling the members of the TrustID community. The end user can also share details of the verified contacts through WhatsApp / SMS etc. Specific service experiences can be rated and reviewed by the end user too.

Where can I use TrustID?

The app covers a wide range of service categories while empowering the end user to perform Aadhaar based ID verification in situations such as hiring maids, drivers, cooks, cleaners, babysitters, elderly caretakers, nurses, employees, gardeners, tenants, electricians, plumbers, carpenters, painters, tutors, yoga instructors, guitar teachers, auto drivers, cab drivers and many other day-to-day service transactions undertaken by them.

How does TrustID work?

TrustID is a brand promoted by Swabhimaan Distribution Services Pvt. Ltd. (www.swabhimaan.com), which is a registered Authentication User Agency (AUA) with UIDAI. Once basic details of a person such as Aadhaar ID + Name + Gender is entered, TrustID sends these details (encrypted) to Aadhaar database and matches them instantly to provide a matched / not matched outcome.

If the person to be checked does not have / is not carrying Aadhaar, then, the user can simply register them with TrustID by entering a few details like Name, Phone number, Gender, Any valid additional ID and photo.

TrustID empowers users to check anyone using their Aadhaar ID in less than 1 minute!

What if I forget my TrustID password?

Please click the "forgot password" link below the login section and obtain a new password link on your registered email address. Please follow the instructions in that email to generate a new password.

Why should I check someone on TrustID?

In today's age, we usually hire service providers such as maids, cooks, drivers, gardeners, security guards etc. either by intuition or through references from friends and family. Since our lives are largely dependent on their services, we often overlook the importance of thoroughly verifying their background. TrustID provides the platform to ensure that people we deal with are verified rather than blindly trusting them. In other words, TrustID gives us the power to trust individuals we interact with, regularly.

What if the person I want to check does not have an Aadhaar or is not carrying an Aadhaar?

For those who do not have an Aadhaar ID, TrustID registers them on their database based on their Name, Gender, Phone number, an optional ID and photo. These verified contacts gets added to their TrustID community.

From where does TrustID check the Aadhaar details?

TrustID is a brand promoted by Swabhimaan Distribution Services Pvt. Ltd. (www.swabhimaan.com), which is a registered Authentication User Agency (AUA) with UIDAI. When a person's Aadhaar ID + Name+ Gender details are entered, TrustID sends these details (encrypted) to Aadhaar database and matches these details instantly to provide a matched / not matched outcome. TrustID gives you the power to check anyone using their Aadhaar ID in less than 1 minute!

Why does TrustID use Aadhaar number for checking?

With over 94 crore Aadhaar card holders in our country and growing, TrustID aims to effectively utilize the power of Aadhaar for identity verification of an individual. Also the fact that most service professionals, who belong to the bottom of economic pyramid like our maids, drivers, cooks, carpenters, auto / cab drivers, etc have Aadhaar ID as the only ID document available with them, makes it all the more important that TrustID should use Aadhaar for checking their IDs. And most importantly, TrustID is a brand promoted by Swabhimaan Distribution Services Pvt. Ltd. (www.swabhimaan.com), which is a registered Authentication User Agency (AUA) with UIDAI.

Is TrustID authorized by any government agency to perform these checks?

Yes, TrustID's parent company Swabhimaan Distribution Services Pvt Ltd is authorized by the UIDAI as an "Authentications User Agency ('AUA')" and permitted to provide these solutions to Indian citizens.

Why not any other ID?

TrustID is working towards adding more & more types of ID into the application, however, the fact that most of the ID database in India is not electronic, it is a big challenge to overcome.

What is Insta ID Check?

TrustID app provides a unique benefit of instantly verifying anyone's Aadhaar ID in less than one minute. This check is called Insta ID Check in TrustID. For those without Aadhaar, TrustID registers them using name, phone number, gender, any optional id and photo. This registration also forms part of the Insta ID Check.

How reliable is the Insta ID Check for verifying someone using TrustID?

TrustID's Insta ID Check is 100% reliable for validating/verifying genuineness of an Aadhaar ID. Thus, hiring a maid, cook, nanny, driver, delivery boys etc. becomes secure with TrustID. Photocopies of ID proofs wouldn't do anymore; users now have the power to check it as well, in less than one minute.

What is the turnaround time for Insta ID Check?

The turnaround time for an insta ID check, as its name suggests, is within a few seconds! However, in case of a low network zone, or no network zone, turnaround time could be higher or error messages could possibly reflect owing to network errors.

Once I Insta ID Check someone, where is this data stored?

Once a contact has been checked, the Insta ID checked person becomes a member of the user's Trust ID community. All the details start reflecting in the TrustID Community Page.

How does TrustID maintain data confidentiality for subjects being checked?

TrustID only permits verification checks that are undertaken with the due permission and consent of the subject person being verified. TrustID does not and shall not permit storing of data generated through clandestine means and is not and shall not be held responsible for such acts and deeds, and verification checks conducted. Once verification data has been generated using fair and proper means, it is stored in a protected database with firewalls and strong password-protected access controls.

Can I conduct a check on someone without his / her knowledge? Do I require consent of the person being checked?

Legally and morally speaking, you cannot check or verify someone's credentials without knowledge and express consent from the person. This could tantamount to violation of privacy of an individual.

What happens when I make the pre-recorded call to person I check on TrustID?

The subject of verification receives a recorded message informing them about their ID being verified and registered. It also suggests them to perform their duty honestly.

Why should I make a pre-recorded call to person I check on TrustID?

The pre-recorded call informs the person who was checked about the ID verification procedure undertaken and alerts him/her against any possible misconduct/bad intentions during the service transaction. This call has been set up to act as a preventive message warning the verification subject and inform them that they have been duly verified.

What is TrustID Community?

TrustID Community is a database of TrustID verified service professionals. Users can simply use the search box on TrustID Community page to search for service professionals by category like maid, driver, carpenter, electrician, plumber, etc. They receive a list of service professionals, already verified by other TrustID users like them. Users can review their ratings to assess their service experience and simply add them to their TrustID Community in order to call them. They can also share details of any member of your TrustID Community with friends/family over WhatsApp/SMS from TrustID.

Can I see details of all people I have checked using TrustID?

Yes, you can view the details of all the people you've checked using TrustID at any point in time under Trust ID community.

Can I also see details of people who are being checked by others on TrustID?

Yes. You can use the search box on TrustID Community page to search for service professionals by category like maid, driver, carpenter, electrician, plumber, etc. You'll get a list of service professionals, already verified by other TrustID users like yourself. You can review their ratings to assess their service experience and simply add them to your TrustID Community in order to call them.

How does TrustID Calling help me?

The "TrustID calling" feature helps a TrustID user make calls to their TrustID community members directly from the app. It therefore saves you the trouble of saving all those numbers on your phone book since it is stored in TrustID community already and your phone book stays clutter free.

How should I rate anyone or review anyone's rating on TrustID?

The app allows you to rate a member in your TrustID community by logging into the app, clicking on My Trust ID community and further click on the smiley emoticons to rate or review the members.

Why should I rate anyone or review anyone's rating on TrustID?

It is important to rate service professionals on TrustID Community because if you have had an exceptionally good/bad experience with any particular member of your community then he/she should be known for it, when the next person is dealing with same member. TrustID marks your ratings against each community member's Aadhaar ID. This way when the next TrustID user checks the same person using his/her Aadhaar ID, the ratings given by you are also visible for next user to take an informed decision.

How do I share anyone's details on TrustID?

The details can be shared by logging into the app, clicking on My Trust ID community and further click on the "share" icon to share it with multiple contacts.

Does TrustID help me find employees / domestic helps?

Our business model does not actively help you find service providers or servants. Once you have located these people through your own efforts or through our popular apps, you can verify them on our app, through their Aadhaar ID or simply record their other ID details, phone number, photo etc.

How does TrustID help me search for best verified service professionals?

You can use the search box on TrustID Community page to search for service professionals by category like maid, driver, carpenter, electrician, plumber, etc. You'll get a list of service professionals, already verified by other TrustID users like yourself. You can review their ratings to assess their service experience and simply add them to your TrustID Community in order to call them.

What happens when I transfer contacts from my phonebook to TrustID?

The selected contacts like phone numbers of electricians, plumbers, maids, drivers etc, are copied to your TrustID Community, as it is, with Name and Phone Number, as they exist in your phone book. You may choose to delete those contacts later from your phonebook and clean it up to save only friends and family there!

Why should I transfer contacts from my phonebook to TrustID?

Your phone book currently contains a lot of random phone numbers ranging from your maid to an aquaguard service man apart from colleagues,friends and family. Ideally you'd choose to save your close and trusted contacts there. TrustID helps you achieve that. Once you transfer contacts of all service professionals, who you interact with, like your maid, driver, carpenter, electrician, etc, from your phone book to TrustID, your phone book will be cleaner and sanitized.

Do I need to pay for using TrustID?

As you download and sign up on TrustID, 25 Insta ID checks are credit to your account. Once you have finished these 25 checks, you buy more checks using simple recharge packs of Rs.20/Rs.50/Rs.100.

Is there any limit to using this app?

No, there is no limit to using this app, as long as you have recharges available in your account.

What if I have consumed all my 25 free Insta ID Checks and want to check more people?

Once you've consumed all your free Insta ID checks, you can buy additional Insta ID checks using simple recharge packs of Rs 20, 50 or 100 through the RECHARGE option on the homepage of the application. Select the denomination and choose "Proceed to Pay". The payment gateway page gives you several options of payment to complete your transaction.

What are the payment options available?

TrustID helps you pay using simple recharge packs that can be purchased using the payment gateway with credit & debit cards, net banking or mobikwik wallet.

What is the ultimate objective that TrustID is trying to achieve for the end user?

TrustID aims at bringing transparency into service oriented transactions that is encircled around our everyday lives. It wants to empower users with the ability to perform fool-proof checks and authentication on people they hire for various services. TrustID platform is a robust Aadhaar backed verification mechanism that ensures that ID verification is based on concrete data while strengthening the reason to trust and aid in effective decision making for the end user.

Does TrustID help me if I am in an emergency?

No. TrustID can only help you check/verify anyone's Aadhaar ID instantly. If the person you are dealing with is not carrying or does not have Aadhaar, you can still register them on TrustID using few simple details. However , TrustID cannot help you in case you get into an emergency situation.

Does TrustID guarantee my safety / security?

TrustID provides its clients a certain degree of assurance through identifying and recording who they deal with, through identity verification checks. However, a mere identification of any person may not be adequate to safeguard in certain situations. Therefore, in addition to these checks, we request and urge our clients to stay safe and adequately protect and guard their interests, belongings and themselves.

TrustID may not be able to protect you where a person verified on TrustID previously may intentionally or unintentionally choose to harm you.

What assurance is TrustID providing me?

TrustID assures you 100% on validating/verifying genuineness of an Aadhaar ID. So, now when you are hiring a maid, cook, nanny, driver, delivery boy, etc, you doní\'t have to satisfy yourself by just keeping a photocopy of their ID proof. You have the power to check it as well, that too in less than 1 minute!

I have been hiring people without checking them so far. So why should I check them now?

Verification of existing employees through their Aadhaar IDs on TrustID serves the following important purposes:

  • In case they have not been background checked previously, you can now atleast undertake an Aadhaar based verification check for them. In the event of a mishap later, you can always report on who was employed with you along with his ID details; and
  • Employees themselves know that they have been verified and their details are available remotely for reference later. This increases responsible behaviour.

Please contact us through app@trustid.in for special requests regarding bulk verification of employees.

Is there any guarantee that the person I check on TrustID is genuine or of good character?

TrustID does not give any guarantee on character of people you check. It only helps you verify their ID.

What is the legal structure of TrustID?

We are a brand promoted by Swabhimaan distributions Pvt. Ltd., which is a 4 year old BOP(Bottom of the pyramid) focused financial enterprise with a reach over a million customers across 7 states in India. Swabhimman (www.swabhimaan.com), is a registered Authentication User Agency (AUA) with UIDAI.

Can I use TrustID anywhere in India?

Yes, you can use TrustID anywhere in India and overseas as well, as long as you are verifying a person who is a citizen of India. In case of Aadhaar checks, this person should own a valid Aadhaar ID and in other 'No ID' cases, he should have some ID documentation.

Are there any other kind of verification solutions offered by TrustID?

Yes, TrustID also offers a host of other 'advanced' verification solutions in its 'TrustID Advanced' app which enables clients to undertake Credit Bureau checks (most relevant for landlords, and lenders to verify creditworthiness of tenants and borrowers) and complete background checks (where we visit the homes and workplaces and collect data points and references) to provide assurance to our clients.

How safe is my data as a user when I download and sign up for the TrustID app?

TrustID uses best practices to ensure the safety of data relating to client registrations or recorded through verifications undertaken by clients. These include modern firewalls, SSL certified website, encryptions while sending queries to UID database, and offline back-ups. None of the employees are provided access to this data, nor are they permitted to download confidential client or verified people data, other than for official purposes. Please also read our section on "Terms and Conditions" for data protection and security guidelines followed by us.

How do I give feedback on TrustID?

All feedback, thoughts and suggestions can be provided to us via support@trustid.in. Depending on the nature of the query, we will respond to you at the soonest possible.

What if my app is getting stuck / crashes? Who should I contact?

Please note that the app could get stuck, or crash due to a variety of reasons. Low network, or no network will cause the app to hang, or slow down or fail individual checks undertaken. No network zone may also not allow you to see or use your genuine recharges available in your account. In case of repeated errors or issues with the operation of the app, please review the smartphone and get the same checked for available space and/or viruses. If these are not determined to be the reasons for app crashing or failing, please uninstall the app and try re-installing it.

You can also escalate all app related technical issues to app@trustid.in